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Featured Service: Cisco Unified Communication Solutions

Cisco Unified Communications Innovate across the value chain with capabilities embedded into work flows and business applications that transform business processes and increase customer satisfaction.

Cisco Unified Personal Communicator offers voice, video, instant messaging, conferencing, and presence on a single application.

Call routing over the Internet has profound implications. Companies can now employ distributed work forces, unhindered by geographic boundaries. Teleworkers will be given internal phone numbers that relate to direct inward dialing (DID) blocks registered to the closest office. The teleworker phenomenon has the ability to greatly reduce real estate costs associated with each worker. Teleworkers benefit from reduction of transportation costs and being able to spend more quality time with family and friends.

The Cisco Unified Communications system is based on the Cisco industry-leading IP Communications portfolio including Cisco CallManager, Cisco Unity, Cisco MeetingPlace and Cisco IP Contact Center and now includes additional innovative products, applications, features and capabilities.

Cisco Unified CallManager 5.0 is now available in a choice of operating models based on customer and channel partner preference. A new appliance model version based on Linux is available now and a version based on the existing open operating system model is scheduled to be available within 12 months.

Unified Communications can help you gain significant productivity improvements for every person in your organziation by deploying an integrated voice and data platform, resulting in lower total cost of ownership.

Proven Cisco contact center software has multichannel, self-service and assisted service capabilities that can help your organization turn reactive support into proactive, unique customer centric experiences.

Cisco WebEx solutions make it easy for global employees to work with colleagues over the web like they do in person. They allow them to connect across firewalls, across platforms, and across the globe.

Cisco Unified Presence is a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications.

Cisco is unique in its ability to provide an end-to-end integrated unified communications system. This comprehensive solution includes the industry-leading routers and switches that comprise the basic infrastructure elements of an end-to-end, integrated network. According to Sage Research, organizations that use a single, primary vendor for IP telephony have a 43-percent lower network cost of ownership than those that use multiple vendors.

With Cisco Unified Communications, businesses can collaborate in real time using advanced applications such as video conferencing, integrated voice and Web conferencing, voicemail, and more—from an integrated, easy-to-use interface on a variety of devices—wired or wireless.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express support numerous rich-media client applications that further improve user productivity and streamline business processes.

Cisco has a broad portfolio of conferencing solutions that are integrated within the Cisco Unified Communications system. These solutions help remote workers and teams communicate more effectively and reduce costs.

Using the Cisco Unified Communications Management Suite, businesses can actively monitor the Cisco Unified Communications solution to discover potential problems, maintain quality and user satisfaction, and help minimize service downtime.

Companies both large and small have embraced the Cisco Unified Communications system as the first choice solution for making their individual businesses more efficient as well as more productive through the use of Internet Protocol (IP) based communications.